Learning & Development · Melbourne / Geelong
I help organisations build the capability their next change depends on.
I work with people to find where capability sits, then help design, build and measure what closes the gap. A decade of it inside Commonwealth agencies: NDIA, ASIC, the Aged Care Quality and Safety Commission.
NDIA · ASIC · Aged Care Quality & Safety Commission · Golden Plains Shire · 30 years · 14,954 learners reached · two NDIS Light Up Awards · M.Ed (Work & Learning)
Selected work
Case study
NDIA Contact Centre: competency-based onboarding
A nine-week competency-based onboarding program for the National Contact Centre, put together with the teams who would run it, through a live CRM migration.
Program delivery
Government
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Case study
NDIA: First Nations cultural-safety learning ecosystem
A program strategy for embedding cultural safety across the workforce, built on the principle that safety is judged by the people who receive it. Shown here as strategy and design. The cultural content itself is shaped with First Nations people.
Leadership & strategy
Government
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Case study
Contemporary Disability Rights: national induction module
A rights-based induction module co-designed with the disability community, now 14,954 completions.
Learning & instructional design
Government
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Interactive diagnostic
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About
Thirty years in learning and development, a decade of it inside Commonwealth agencies. I still design and build the learning myself, which keeps me honest about what is actually possible.