Selected work

A nine-week competency-based onboarding program for the National Contact Centre, put together with the teams who would run it, through a live CRM migration.

A program strategy for embedding cultural safety across the workforce, built on the principle that safety is judged by the people who receive it. Shown here as strategy and design. The cultural content itself is shaped with First Nations people.

A rights-based induction module co-designed with the disability community, now 14,954 completions.

Learning architecture for a national ERP rollout, approached as a capability question rather than a systems-training one.

Worked with a team of six designers and developers delivering outcomes-based learning through major aged-care regulatory reform.

A costed, prioritised capability strategy for a diverse local-government workforce, worked out with the service areas it covered.

A 90-second diagnostic that maps where an organisation's learning system sits and returns a personalised insight and matched reading.

Positions a learning design on a curiosity-theory matrix, grounded in the neuroscience of how curiosity shapes memory.

An interactive synthesis of the cultural-safety evidence base: twenty sources across four layers, with click-through citations.

Five terms, five different learning systems: an interactive terminology architecture for cultural safety.