Selected work

Rebuilt onboarding for the National Contact Centre as a nine-week, competency-based program — through a live CRM migration.

An enterprise cultural-safety learning program built on the principle that safety is judged by the people who receive it.

A rights-based induction module co-designed with the disability community — now past 18,000 completions.

Treated a national ERP rollout as an organisation-wide capability opportunity, not an IT training job.

Led a learning-design team delivering quality, outcomes-based learning through major aged-care regulatory reform.

Turned scattered training into a costed, prioritised capability strategy for a diverse local-government workforce.

A 90-second diagnostic that maps where an organisation's learning system sits and returns a personalised insight and matched reading.

Positions a learning design on a curiosity-theory matrix, grounded in the neuroscience of how curiosity shapes memory.

An interactive synthesis of the cultural-safety evidence base — twenty sources across four layers, with click-through citations.

Five terms, five different learning systems — an interactive terminology architecture for cultural safety.